FAQ
Frequently Asked Questions
Welcome to Qorqina Help Hub. Below are answers covering men’s apparel & footwear, ordering workflow, logistics, payment options and after‑sales scenarios. Should your concern remain unresolved, reach out to our support channel.
Email: service@qorqina.com Phone: +852 47485867
Tip: Kindly attach your order ID plus checkout‑registered email to accelerate case processing.
Products & Sizing
Q: What types of goods does Qorqina sell? A: We focus on contemporary men’s fashion merchandise, consisting of business outfits, smart‑casual attires, men’s shoes and multi‑purpose daily wear. Our collections target shoppers chasing practical, easy‑to‑match styling options.
Q: How do I pick a suitable size? A: Please go through the size guide published on each product detail page before checkout. When making size decisions, take item measurements, your personal wearing preference, garment style and usage scenarios into consideration. Reach customer service for clarification if you feel confused about sizing prior to placing orders.
Q: Will real‑world item colours be 100% consistent with web pictures? A: Minor tone deviations may emerge as a result of screen hardware discrepancies, ambient lighting and studio shooting settings. We supply ample photos and written descriptions to help you evaluate merchandise prior to buying.
Orders & Payments
Q: How do I complete an order? A: Select your wanted items, pick corresponding specifications including size and style, add goods into cart then proceed to finish checkout. Once payment clears, an order confirmation mail will be delivered to your email inbox.
Q: What payment channels are supported? A: Acceptable checkout methods include credit cards, debit cards, PayPal and other secured third‑party payment gateways. Actual available choices vary subject to your geographical location and will display dynamically at checkout.
Q: Is it allowed to revise my submitted order? A: Submit your modification application to support as early as you can. Adjustment requests can only be honoured if the merchandise has not entered preparation or shipment phase. No further edits are feasible after parcels are handed over to couriers.
Shipping & Delivery
Q: What is the overall delivery cycle? A: Our logistics team generally spends 1‑3 business days on order preparation after payment verification. After dispatch, standard international delivery normally spans 10‑20 business days. Express delivery alternatives may open for selected regions.
Q: Where can I track my parcel movement? A: A notification email carrying tracking code will be sent after shipment is completed. Please allow a reasonable buffer period for courier backend databases to synchronise logistics scan records.
Returns & Refunds
Q: Are clothing and footwear items eligible for return? A: Return and refund applications will be judged following our official Refund Policy. When submitting claims, remember to furnish your order number, product specifics, return motivation and photographic proof where necessary.
Q: How to handle wrongly‑shipped goods or size‑mismatch problems? A: Notify us promptly once you spot order fulfilment mistakes. Supply your order reference, snapshots of received merchandise and detailed problem narration. Our specialists will examine your submission and propose corresponding solutions.
Q: Can I send back items which have already been worn? A: Return‑qualifying apparel and footwear ought to stay in original unused state. Products with heavy wear marks, washing traces, manual alteration or man‑made damage will lose return eligibility.
Product Care
Q: What maintenance suggestions apply to our clothes and shoes? A: Please strictly abide by the care labels attached to each commodity. Appropriate washing manners and proper storage habits can effectively preserve item appearance and extend service life.
Company Information
Brand Name: Qorqina Website: qorqina.com
Website Operator: YUNNENG TECHNOLOGY LIMITED
Business License Entity: YUNNENG TECHNOLOGY LIMITED
Registered Address:
WORKSHOP 251 ON 3/F,
JOIN-IN HANG SING CTR 2-16,
KWAI FUNG CRESCENT,
KWAI CHUNG,
NT,
HONG KONG