Refund Policy
Qorqina After‑Sales Policy
This after‑sales clause specifies the whole workflow for return applications, product‑quality disputes and refund settlement for transactions completed on qorqina.com, to bring buyers stable and reassuring shopping experiences for men’s clothing and footwear.
Before Requesting a Return
We strongly advise you to read product introductions, size charts and style descriptions thoroughly before submitting orders. Should you harbour doubts concerning garment sizing, shoe fitting effect, fabric texture or commodity specifications, get advice from customer support prior to checkout.
Scenarios Eligible For After‑Sales Intervention
We offer support for three main types of order anomalies:
- Wrong‑item delivery: Goods received deviate substantially from what you originally ordered.
- Transit‑damage / production flaw: Items arrive broken or carry confirmed manufacturing defects.
- Fulfilment error: Goods missing from parcels and other verified order‑execution mistakes.
Apparel and Footwear Return Requirements
Returned goods must satisfy below conditions to be accepted: ‑ Garments remain unworn and keep original status. ‑ Footwear shall only be tried indoors for size checking purposes. ‑ Original retail packaging, hang‑tags and matching accessories should be sent back together where applicable. ‑ No washing traces, manual modification, stain contamination or man‑made destruction exists on items. Products failing these criteria will lose return qualification.
How To Submit After‑Sales Applications
Please raise your return or refund claim within 14 calendar days counting from parcel receipt. Your mail needs to contain order ID, purchaser’s full name, clear problem statement and photographic proof if product defects exist. Our support team will evaluate your case and tell you subsequent operating steps.
Review and Refund Process
Once your return application gains approval, goods sent back will go through condition inspection after arriving at designated receiving address. After condition verification passes, reimbursement will be routed to your original payment channel. Actual arrival timing of funds hinges upon payment service providers and bank processing cycles.
Circumstances For Rejecting Refund Applications
Claims may get turned down under these situations: application exceeds valid 14‑day time‑limit; goods suffer heavy wear‑and‑tear; clothes have been laundered or altered; shoes bear obvious outdoor abrasion marks; damage derives from improper user operation.
Order Cancellation
If you hope to abort your order, send us notification as soon as possible. Cancellation can only take effect before merchandise commences preparation and shipment. Once parcels are dispatched, order cancellation is no longer feasible.
Contact Qorqina
For return, refund and order‑issue consultation:
Brand Name: Qorqina Website: qorqina.com
Website Operator: YUNNENG TECHNOLOGY LIMITED
Business License Entity: YUNNENG TECHNOLOGY LIMITED
Registered Address:
WORKSHOP 251 ON 3/F,
JOIN-IN HANG SING CTR 2-16,
KWAI FUNG CRESCENT,
KWAI CHUNG,
NT,
HONG KONG
Email: service@qorqina.com Customer Service Phone: +852 47485867